London at Leisure

Went to London to see white christmas on the 7th December 2019 then shopping Sunday, the weekend was brilliant, hotel was lovely and the food and room were great, our coach driver was a lovely man and very helpful would recommend omega travel, would definately travel with them again. ...more ...less

The Northern Lights tour was very disappointing. Whilst I appreciate seeing the lights isn't guaranteed, the overall experience was poor. Hotel presentation was amateur, too long and could have been done beforehand rather than awkwardly near to the airport. The flight was 45minutes delayed because of catering. Food was not needed on a 3.5hour flight (sandwiches were served at 11pm...) and this delay - coupled with the delay on landing for the doors not being able to be opened - caused us to miss the last train out of Gatwick and so we had to spend £80 on a taxi home. The designation for seats was also poor, with some people allowed to book two window seats, meaning both members of a party got the extra view on the way up and down, whereas those in middle or aisle seats had only limited time during the 'rotations.' All in all, this was felt like an amateurish run tour with an unsuccessful trip. The only saving grace was the astronomer host, who was excellent. ...more ...less

Booked London theatre trip for 8 of us not impressed with driver Travis no communication no recollection of numbers of people travelling told us pick up points then was opposite side of road no check on people getting back on coach left without two had stop coach too much time on coach compared to some very disappointed on the upside hotel nice ...more ...less

Don't use this laughable company where the drivers don't inform the passengers where to get off in London, therefore the west end shows that we're booked were missed. Who sends coaches out when the microphone is broken. This company does. I reiterate DONT use Omega as they are very poor. ...more ...less

We did not get to see the show as the stand in driver took the wrong route back into London after picking us up from the hotel there was a coach of 46 very disappointed people

Sorry to write a bad review for a small business, but due to COVID, my trip was cancelled. I've tried to get a refund, as I'm entitled to by law. Firstly I was told for weeks that no refunds would be given, then I was told that I could have a refund but they didn't have the cash right now (join the club) and 3 months later I still don't have my refund. I wouldn't book again because my trust has completely gone. I shouldn't have to wait until they have the money for the refund, the money shouldn't be spent until the trip has taken place. These are challenging times and the way businesses handle their affairs is going to be make or break for the future. I support smaller businesses wherever I can, but this has put me off. ...more ...less

Rubbish, omega staff took well over £1,800 for 4 travel tickets and we didn't get anything for our money. Police are dealing with it now.

Northern Lights trip from Gatwick on 5th November 2021. Booked three seats for comfort and social distancing and paid extra to do so. This was not offered and another person enjoyed our third seat for the duration of the trip. Getting a refund is nigh on impossible and I have been in correspondence with Omega since 9th November 2021 with various excuses including it takes 6/8 weeks for refunds to be authorised. I have now received a reply (17th January 2022) stating that the flight was overbooked ? and I would get my refund in (wait for it) 6/8 weeks ! I have contacted Trading Standards and they tell me refunds should be offered within 28 days/or 14 days if you paid by card they have noted my complaint. This company is a joke so stay well away my personal opinion is that they are using customers funds to keep trading and have a cash flow problem. ...more ...less